After Anna Brose’s dog, Gus, died suddenly last week she was shocked and devastated, but also practical.
Like, what was she going to do with the unopened bag of dog food?
And so, the Wisconsin woman contacted Chewy, the pet supply company where she got the grub. She shared what happened next on Twitter to the happy tears of hundreds of thousands of readers.
“I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died,” she wrote.
“They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?”
The outpouring was unbelievable — and immediate.
Thank you all for the kind messages and shared stories in the comments 💙 Gus would have been blown away! pic.twitter.com/DiopASuHIi— Anna Brose, MSc (@alcesanna) June 16, 2022
Thousands of comments, tens of thousands of retweets and nearly 700,000 likes.
“Thank you all for the kind messages and shared stories in the comments,” she wrote later. “Gus would have been blown away!”
Chewy also responded to Brose’s heartwarming post.
“It’s the least we could do, Anna. We hope these flowers will help to keep your spirits up,” the company tweeted.
It's the least we could do, Anna. We hope these flowers will help to keep your spirits up. 🌹💙— Chewy (@Chewy) June 15, 2022